August 23rd 2017

Business / News

Safaricom opens first regional headquarters in Nakuru

"Safaricom remains focused on offering the best customer experience with products and services that differentiate us from competition. The expansion of our services to the regions is aimed at engaging our customers from grassroots, which then helps us address issues faster," said Mr Collymore.

By Jackson Okataamboleokata@gmail.comWednesday, 07 Dec 2016 17:14 EAT

Safaricom customer care centre on Moi Avenue, Nairobi.

In a move to decentralize its operations from the capital city Nairobi, mobile service provider Safaricom limited has today (Wednesday} opened its first regional headquarters in Nakuru. Speaking when he officially opened the new headquarters at Nakuru's CDN plaza, Safaricom CEO Bob Collymore,said that the aim of opening up regional headquarters  is aimed at bringing services closer to its customers. The office will serve the vast Rift Valley region.

Mr Collymore said that the company is in the process of opening up six regional headquarter offices with the aim of mitigating the risk of drifting away from customers and enhancing service delivery. He added that opening up of regional headquarters will not only bring services closer to the people but will also help in creating job opportunities.

"Safaricom remains focused on offering the best customer experience with products and services that differentiate us from competition. The expansion of our services to the regions is aimed at engaging our customers from grassroots, which then helps us address issues faster," said Mr Collymore, adding that opening up of regional offices was part of the reorganization strategy being undertaken by Safaricom.

At the same time, the CEO said the regional offices will also be charged with the responsibility of ensuring that connectivity in remote areas is enhanced. Other regional headquarter offices are expected to be opened up in Nyali{Mombasa region}, Nyeri[Mount Kenya},Nairobi East, Nairobi West, Nyanza  and Western regions and are expected to be fully operational by March 2017.

The writer is contributing reporter for the Kenya Free Press based in Nakuru County





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