Business / News
Wednesday, 10 May 2017 15:01 EATamboleokata@gmail.com
In a bid to enhance service delivery to its customers, mobile service provider Safaricom has today launched a new service dubbed M-PESA 1 TAP, which was pioneered in June last year.
The M-PESA 1Tap service enables Safaricom customers to use a special card while paying for goods using the Lipa Na M-Pesa services. The new service shortens the process currently underwent by customers when paying for goods suing the mobile service.
Speaking in Nakuru when he launched the new service, Safaricom’s Rift Valley regional sales and operations manager, Steve Okeyo, said that the M-PESA 1 Tap service will reduce the process of Lipa na Mpesa from eight steps to only two steps and will enhance speed and convenience.
‘’M-PESA 1 Tap marks the next phase in our journey as we bring to our customers innovations that further enhance the speed, safety and convenience of the service. We have seen the number of payments on M-PESA now grow to the equivalent of person-to-person transactions, a testament that LIPA NA MPESA has indeed become an integral part of our customer’s day to day lives,” said Mr Okeyo.
The new service will enable customer to tap a special cards on a special machine at a point of sale and will be required to enter their M-PESA pin to complete the transaction. MPESA 1 Tap will allow clients to enjoy a high level of privacy since it will reduce errors that occur when payments are made at unintended till numbers.
Merchants across the country will be issued with M-PESA 1 Tap point of sale terminals in line with the phased roll out. Both customers and merchants will be issued with M-PESA 1 Tap payment devices and two subsequent replacements will be free.
The launch of M-PESA 1 Tap comes hot on heels of the recent reduction by half of Lipa Na M-Pesa Buy Goods Merchant tariffs. The new service is expected to be rolled out countrywide in the next three months.
The writer is contributing reporter for the Kenya Free Press based in Nakuru County